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Fast routingTicket-readyDiscord fastestSensitive via email
Support

Contact Support.

Open a ticket or reach staff directly—fast, clean, and trackable.

Open Discord →
Fastest path for most issues.
Email support →
Billing, ownership, sensitive requests.
Back to Support →
Tickets, reports, and FAQs.
Fastest triage checklist
  • • Your Discord name + ID + character name
  • • Time (ET) + location (Downtown/Westside/etc.)
  • • Evidence (clip/screenshots) if available
  • • Clear request (review/refund/fix/appeal)
Fast routingTicket-ready

Use the right lane

Discord is fastest for most issues. Use email for account ownership, billing, or anything sensitive. For bugs and reports, attach evidence when possible.

Open Discord
Report a bug
Checklist + template for fast reproduction.
Open →
Report a player
Private reporting guidance for violations.
Open →
Appeals
Factual appeal checklist and how to submit.
Open →
Support FAQ
Setup, whitelist, crashes, roles, joining.
Open →

Discord

Fastest

Best for bugs, role sync issues, whitelist questions, and in-city incidents. To help staff move quickly, include: what happened, where, time (ET), and any clips/screenshots.

Open DiscordBug report checklistReport a player
Tip: If staff asks for “receipts,” send a 2–5 minute clip that includes 30 seconds before the issue and 30 seconds after.

Email

Sensitive

Best for account ownership, billing, or sensitive requests. Include your Discord username and any relevant ticket reference if you have one.

Email SupportAppeal checklist
Response times vary. If it’s time-sensitive, open a Discord ticket first and attach evidence.

What to include (so your ticket can be handled fast)

Copy/paste friendly
Minimum
  • Discord username + ID
  • In-game character name
  • Time (ET) + location
  • Short description of what happened
Best case
  • Clip or screenshots
  • Steps to reproduce (for bugs)
  • Any error text (F8 console / screenshot)
  • Who else was involved (if relevant)
• Issue type (bug/report/appeal/account):
• Discord (name + ID):
• In-game name:
• Time (ET):
• Location:
• What happened:
• Steps to reproduce (if bug):
• Evidence (clip/screenshots):
• Anything else staff should know:
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