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Repro steps winClips helpET timestampOne issue per report
Support

Report a bug.

Help us fix issues fast by sending reproducible details. Clear reports get resolved first.

Open a ticket →
Private staff thread + follow-ups.
Report a player →
Rules breaks, harassment, scene disruption.
Appeals →
Request review of a staff action.
Repro steps winClips helpET timestamp

What makes a bug report actionable

“It broke” is hard to fix. “Do A → B → C and it breaks every time” is easy to fix. Use the fields below—these map directly to the database once we enable on-site bug reporting.

Good report
  • • Clear steps to reproduce
  • • Exact error text (F8/console)
  • • Time (ET) + location + character
  • • Clip/screenshots
Hard to fix
  • • No steps (“it happened”)
  • • No time window
  • • Edited clips missing context
  • • Multiple unrelated issues in one post
What happens next
Triage
Staff tags the report by severity and system (UI, jobs, inventory, etc.).
Reproduce
If we can’t reproduce it, we’ll ask follow-ups in your ticket.
Patch note
Confirmed fixes appear in News/patch notes when deployed.

Include these fields

Copy/paste the template into your report. This matches our future database fields.

Back to Support →
Category
UI / Jobs / Inventory / Vehicles / Phone / Economy / Performance / Other.
Severity
Blocker (can’t play) / Major (breaks progression) / Minor (cosmetic) / Suggestion.
Steps to reproduce
Numbered steps: 1) … 2) … 3) … (include what menu you clicked).
Expected vs actual
What should have happened, and what happened instead.
Time + location
Approximate time (ET) + area/coords if known. Include restart window if relevant.
Your environment
Keyboard/controller, recent installs, graphics changes, any relevant mods.
Error text
Paste the exact message from F8/console/chat or upload a screenshot.
Attachments
Clip link (30–60s ideal), screenshots, and any supporting logs.
Quick template
• Category:
• Severity:
• What I was doing:
• Steps to reproduce:
1)
2)
3)
• Expected result:
• Actual result:
• Error text (paste/screenshot):
• Time (ET) + location:
• My setup (controller/KB, recent changes):
• Clip/Screenshots:

If the issue involves payments or account access, do not post sensitive info publicly. Request a private ticket channel.

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For rule violations, use Report a Player. For staff actions, use Appeals.